Privacy Policy

Last updated: June 2026

Trust Bridge Finserv (“Trust Bridge”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your information when you use our website and services as a loan and insurance facilitator. By using our services, you consent to the practices described in this policy.

1.Information We Collect

We collect the following categories of information to provide our services:

  • Personal details — name, date of birth, gender, mobile number, email and residential address.
  • Identity & KYC details — PAN, Aadhaar (as permitted by law) and other government-issued IDs.
  • Financial information — income, employment details, bank account details and existing obligations.
  • Credit information — your credit report and score, obtained with your consent, to assess loan eligibility.
  • Device & usage data — IP address, device identifiers, browser type and pages visited.

We do not access your phone contacts, SMS messages or call logs.

2.How We Use Your Information

Your information is used strictly for legitimate, disclosed purposes, including to:

  • Assess your eligibility and match you with suitable loan and insurance products.
  • Share your application with lending partners (banks and NBFCs) you choose to proceed with.
  • Verify your identity and prevent fraud.
  • Communicate with you about your applications and provide customer support.
  • Comply with applicable legal and regulatory obligations.
  • Improve our products and services.

3.Legal Basis for Processing

We process your personal data on one or more of the following bases:

  • Your explicit consent, provided at the time of submitting your details.
  • The necessity to perform services you have requested (such as processing a loan enquiry).
  • Compliance with legal and regulatory requirements.
  • Our legitimate interests in fraud prevention and service improvement.

You may withdraw your consent at any time by contacting our Grievance Officer (see below).

4.How We Share Your Information

We share your information only as necessary to deliver our services:

  • With RBI-registered banks and NBFCs you choose to apply to.
  • With trusted third-party service providers (e.g. KYC, credit bureaus, analytics) bound by confidentiality obligations.
  • With government, regulatory or law-enforcement authorities where legally required.

We do not sell your personal information to any third party.

5.Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences and understand how our website is used. You can manage or disable cookies through your browser settings, though some features may not function correctly without them.

6.Data Security

We implement appropriate technical and organisational measures — including encryption in transit, access controls and secure infrastructure — to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, but we work continuously to safeguard your data.

7.Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations. Credit bureau data is retained for a maximum of six (6) months. Once data is no longer required, it is securely deleted or anonymised.

8.Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you and request a copy.
  • Request correction of inaccurate or incomplete information.
  • Withdraw your consent to processing at any time.
  • Opt out of promotional communications.
  • Request deletion or portability of your data.

To exercise any of these rights, please contact our Grievance Officer below.

9.Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors; if such data is collected unintentionally, it will be deleted promptly.

10.Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11.Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

12.Grievance Officer & Contact

For any questions, concerns or requests regarding this policy or your personal data, please contact us:

Trust Bridge Finserv — Grievance Officer

📧 support@trust-bridge-finserv.com

📞 +91 1413532966

🏢 Jaipur, Rajasthan, India

Trust Bridge Finserv is a loan and insurance facilitator and not a lender or insurer. Loans and policies are sanctioned and issued by the respective partner institutions, subject to their terms and approval.